Returns and Exchange

RETURN & EXCHANGE POLICY

At Anayna , we are committed to providing exceptional customer service with every purchase. If you are not completely satisfied with your order, you can return it for a full refund of the amount paid.

Please note:

Returns are only accepted for products purchased directly from the Anayna website. We offer a 14 Day Return Policy

Return Guidelines:

1)The product must be in its original packaging with all tags attached.

2)The product should be unused.

3) The product must be unwashed and undamaged.

Return Requests can be placed through website by logging into your account and clicking on "My Profile", you will get the option to Return/Exchange on your Order summary table.
If you have guest checked out, kindly scroll down on the website and click on "Request Return" option present on the footer, enter your order details to proceed with the return.

FOR EXCHANGE

To raise an exchange request, the process is the same as our return request. However, you must select the desired size for the replacement during the request. We are not responsible if you choose the wrong size, as the selected size will be shipped.

MISSINNG/DAMAGED/WRONG PRODUCT

For claims regarding missing items or receiving the wrong product, you need to mail us at handstudiojaipur@gmail.com within 24 hours of delivery. We require video evidence of the unboxing. Claims for missing items may not be processed without video proof.

After the product is returned, it will undergo a quality check. If the item does not pass the quality check, we will not be able to process a refund.

CANCELLATION OF ORDER

If you need to cancel your order, please send us an email at handsstudiojaipur@gmail.com within 6 hours of placing the order from Monday to Saturday between 10 AM- 6 PM. Some of the orders are shipped almost immediately and it may not always be possible to cancel.
Any amount paid will be credited into the same payment mode using which the payment was made.